I have been charged twice for the same transaction. What steps should I take to resolve this issue?

I have been charged twice for the same transaction. What steps should I take to resolve this issue?

We sincerely apologize for the inconvenience caused by the double charge on your recent transaction. We understand how frustrating this can be, and we are fully committed to resolving the issue promptly. To assist you further, we kindly request you to take the following steps:
  1. Contact your bank: Reach out to your bank's customer service department as soon as possible. Inform them about the duplicate charge on your account and let them know that you would like to open a dispute or claim regarding this transaction.
  2. Provide transaction details: Your bank may require specific information about the transaction, such as the transaction date, amount, reference number, and any supporting documentation you may have (e.g., receipts, order confirmations).
  3. Stay in touch with your bank: It's essential to stay in communication with your bank throughout the dispute resolution process. They will conduct an investigation into the matter and keep you updated on the progress.
  4. Inform us of the claim: While the bank investigates, please also inform us about the dispute and the claim you have opened. This will allow us to cooperate fully with your bank's investigation and provide any necessary information.
  5. Be patient: Resolving a dispute may take some time, as the bank will need to conduct a thorough investigation to verify the double charge. However, rest assured that we will do everything in our power to expedite the process.
Once again, we deeply regret any inconvenience this has caused you, and we appreciate your understanding. Our priority is to ensure that you receive a refund for the duplicate charge and that this matter is resolved to your satisfaction.

If you have any further questions or need assistance, please don't hesitate to contact us.

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