My order is incomplete. What should I do?

My order is incomplete. What should I do?

I'm sorry to hear that your order is incomplete. To help resolve this issue, we recommend taking the following steps:
  1. Please log in to your account and verify if you have a second tracking number, as this may indicate that your order was split into multiple shipments.
  2. Check your email inbox, including your spam folder, for any communication from our team regarding your order. If any of the items you ordered were out of stock, we would have sent you an Out of Stock email.
  3. Check your payment method to see if a refund has been issued. If any of the items you ordered were out of stock, we would have refunded you for those items.
If you have taken the above steps and are still unable to identify the issue, please don't hesitate to contact us for further assistance. We apologize for any inconvenience this may have caused and will do our best to resolve the issue as quickly as possible.

Ways to contact us:
Create a Ticket: Click Here
Call Center: +1 212 683 3838



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