Frequently asked questions about returns, refunds, and exchanges.
How do I return?
Enter your credentials.
Find the order and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 30 days from the date of purchase.
In unused and resellable condition.
In the original packaging with all the tags intact.
What items are non-refundable?
The customer acknowledges that due to Board of Health Regulations, we are unable to accept returns on certain items including but not limited to:
- hairbrushes,
- combs,
- manicure implements,
- bathroom and hygienic aids,
- any worn items,
- hair dryers,
- professional hair care products,
- hair dyes,
- blade sampler packs,
- hair brushes,
- razors,
- shaving brushes.
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.