Terms of Sale
Last updated: December 21, 2023
1. Definitions
1.1 When the following words with capital letters are used in these Terms, they have the meaning set out below:(a) Event Outside Our Control: is defined in clause 7.2;(b) Order: your order for the Products via the website;(c) Products: the goods and/or e-gift cards that We are selling to you;(d) Terms: the terms and conditions set out in this document; and(e) We/Our/Us Pasteur Pharmacy, of 53 East 34Th, New York, NY, 10016
1.2 When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
2. Our Contract With You
2.1 These are the terms and conditions upon which We supply Products to you.
2.2 Please ensure that you read these Terms carefully and check that the details of your Order are complete and accurate before you submit the Order.
2.3 These Terms and the Order constitute the entire agreement between you and Us.
2.4 When you submit the Order to Us, this does not mean We have accepted your Order. Our acceptance of the Order will take place as described in clause 2.5. If We are unable to supply you with the Products, We will inform you of this and We will not process the Order.
2.5 These Terms will become binding on you and Us when We issue you a written acceptance of an Order, at which point a contract will come into existence between you and Us.
2.6 We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.
3. Changes To Orders or Terms
3.1 The customer acknowledges that once an order has been placed, we are not able to modify it. This includes changes to the merchandise ordered, the shipping address, or the payment method. The customer is responsible for ensuring the accuracy of all information provided at the time of ordering, and accepts that any errors or omissions may result in delays or additional charges.
3.2 If you wish to cancel an Order before it has been fulfilled, please see your right to do so in clause 9.
3.3 We may revise these Terms from time to time so you should check the Terms prior to placing any future Order.
4. Delivery of Products
4.1 We will process orders within 24 - 36 hours during our regular store hours. Orders placed outside of our store hours will be processed the following business day. The customer acknowledges that processing times may vary depending on the availability of merchandise, and agrees to hold us harmless from any losses or damages arising from a delay in processing an order.
4.1 Please note that timescales for delivery and delivery charges will vary depending on the availability of the Products (including any pre-orders) and your address. Please consult the “Shipping Information” section of the Help Center.
4.2 Delivery of an Order shall be completed when We deliver the Products to the address you gave Us.
4.3 It is the responsibility of the customer to ensure that the correct shipping address is entered.
4.4 In case the package is returned to the sender due to reasons such as an incorrect address, unclaimed delivery, or the customer's relocation, the customer will be held responsible for covering the returning postage costs.
4.5 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will, except where your Order includes a pre-order, deliver the Order in installments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in installments, We may charge you extra delivery costs. Each installment shall constitute a separate contract governed by these Terms. If We are late delivering an installment or one installment is faulty, that will not entitle you to cancel any other installment.
4.6 The Products will be your responsibility from the completion of delivery.
4.7 On delivery of your Order please check the Products against the delivery note or covering email in the case of gift cards. If there is any discrepancy or if any Product is damaged, please contact us within 14 days of receipt.
4.8 If you have not received your Order within 10 days of receiving the order confirmation please contact us.
4.9 By placing an order, the customer acknowledges that some orders may require a signature upon delivery. The customer agrees to ensure that someone is available to sign for the order upon delivery, and accepts responsibility for any issues arising from a failure to do so.
5. Price and Payment
5.1 The price of the Products will be the price in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
5.2 All prices subject to all applicable sales, use and similar taxes.
5.3 Depending on the method of delivery you select, the prices for the Products may exclude delivery costs, which will be added to the total amount due. Please see the “Shipping Information” section of the Help Center.
5.4 You must make payment for Products by credit or debit card, we accept Amex, Mastercard, and Visa. We also accept express checkout methods such as, PayPal, ShopPay, GooglePay, or Apple iPay. We will collect funds from you when We ship the Products.
6. Our Liability To You
6.1 IF WE MATERIALLY FAIL TO COMPLY WITH THESE TERMS, WE ARE ONLY RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THE TERMS OR OUR GROSS NEGLIGENCE IN EACH CASE UP TO THE VALUE OF THE APPLICABLE ORDER, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. FURTHERMORE, IN NO EVENT WILL WE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES OF ANY KIND EVEN IF WE ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and Us at the time we entered into the contract. Some states may not allow some or all of the foregoing limitations on our liability, so they may not apply to you. This paragraph gives Customer specific legal rights and you may also have other legal rights that vary from state to state.
7. Events Outside Our Control
7.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
7.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
7.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:(a) We will contact you as soon as reasonably possible to notify you; and(b) Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over.
8.1 The customer agrees to review the terms and conditions of each promotion and accepts that promotions are subject to availability, and may be subject to additional terms and conditions.
8.2 No promotion, discount or promotional code available for redemption on the website may be used in conjunction with another offer.
8.3 Only one promotional code can be used per Order.
8.4 A promotional code cannot be applied to an Order after it has been placed.
8.5 Some promotional codes may not be applicable to international orders.
8.6 Promotional codes may not be applicable for items on sale
9. Your Cancellation Rights
9.1 You have a right to cancel an order before it has been fulfilled free of charge. If you wish to cancel the order, you must let Us immediately by telephone +1 212 683 3838 , email
help@pasteurpharmacy.us, or contact form through our
Help Center.
9.2 If you wish to cancel an order after it has been fulfilled, you will be responsible for returning Shipping Costs. Please see the “Returns & Warranties” section of the Help Center.
10. Our Cancellation Rights
10.1 We may have to cancel an Order before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will contact you as soon as reasonably possible if this happens and offer you a choice of a refund or an alternative product as Your sole remedy.
11. Refunds
11.1 The customer acknowledges that in certain circumstances, we may process a full refund in accordance with clause 9.1 of this agreement.
11.2 We may process a partial refund in accordance with clauses 4.4 and 9.2 of this agreement. The customer agrees to review and comply with all terms and conditions of the refund policy, including any deadlines or requirements for submitting a claim.
11.3 We will notify you of the amount to be refunded in the event of a refund, and that the timescale for the refund to be credited to their account may vary depending on the payment method and processing times of the relevant financial institutions.
12. Non - Returnable / Non - Refundable / Non - Exchangeable
12.1 The customer acknowledges that due to Board of Health Regulations, we are unable to accept returns on certain items including but not limited to hairbrushes, combs, manicure implements, bathroom and hygienic aids, any worn items, hair dryers, professional hair care products, hair dyes, blade sampler packs, hair brushes, razors, and shaving brushes. By purchasing these items, the customer agrees to accept the condition of the merchandise at the time of purchase and waives the right to return or exchange them. Any exceptions to this policy must be approved by management in writing.
13.1 We are a company based in New York. Our office is located at 53 East 34Th, New York, NY, 10016
13.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team + 1 212 683 3838 Monday – Friday, 10am-5pm EST, or by e-mailing Us using the contact form on the website.
13.3 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail, by hand or by pre-paid post to the address set out in clause.
13.4 We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail, by hand or by pre-paid post to the address you provide to Us in the Order.
14.1 We will use the personal information you provide to Us in accordance with the Privacy Policy set out on this website.
15. Other Important Terms
15.1 We may transfer Our rights and obligations under these Terms to another organization and We will always notify you in writing if this happens.
15.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.
15.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining terms will remain in full force and effect.
15.5 If We fail to insist that you perform any of your obligations under these Terms, if We do not enforce Our rights against you or if We delay in doing so that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing and that will not mean that We will automatically waive any later default by you.
15.6 These Terms shall be governed by the laws of the State of New York, USA and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws of the State of New York, in each case, without regard to its choice or law or conflict of laws provisions. All legal actions in connection with this Agreement must be brought exclusively in the state or federal courts located in New York County, New York, and you agree to submit to the exclusive jurisdiction of such courts.