Orders
I got a notification stating that my order was canceled, but the refund for the payment hasn't been processed yet. What steps should I take in this situation?
No further action is required on your part; our system will automatically process your refund in due time. Refunds typically take a few business days to process, depending on the payment method used during the initial purchase. If you made the ...
What is the status of my order?
To check the status of your package, please click on the following link: Order Status. This link will take you to the tracking page for your shipment, where you can see the current status and expected delivery date. If you have any further questions ...
My order is incomplete. What should I do?
I'm sorry to hear that your order is incomplete. To help resolve this issue, we recommend taking the following steps: Please log in to your account and verify if you have a second tracking number, as this may indicate that your order was split into ...
Why my order was cancelled?
We apologize for any inconvenience, but unfortunately your order had to be cancelled as your bank was unable to confirm your information. We understand that this may be frustrating, but we take fraud prevention very seriously to protect our customers ...
Why my order is on-Hold ?
Your order may be on hold for various reasons, depending on the payment method you used and the availability of the items you ordered. If you paid with a credit card, your order may be on hold while we validate your payment information. If you paid ...
Why were some of my items cancelled?
When you carry the best products out there, occasionally you sale out. If we are out of stock of an item you ordered, we will either email or call you. If it contained alcohol or compressed air we had to cancel that item from your order if it was an ...
Can I add items to my already existing order ?
We apologize for any inconvenience, but unfortunately we are unable to modify your order. Our company has policies in place that restrict changes to orders once they have been placed to ensure accurate and efficient fulfillment. If you have any ...
Can I change and/or cancel an order once it has been placed?
Once an order has been placed, we begin processing it immediately to ensure prompt delivery. Therefore, changes or modifications to your order are not possible after it has been placed. We encourage you to double check your order before submitting it ...
Can I order over the phone?
I'm sorry, but we are unable to take online orders over the phone, with the exception of pharmacy or prescription-related matters. Our ordering system is designed to ensure accuracy and efficiency, and it is best to place orders through our online ...
Out Stock Items
We take pride in offering the best products available, but unfortunately, occasionally we do run out of stock. If any of the items you ordered are out of stock, we will contact you via email or phone to inform you of the situation. You will be ...