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Pasteur Pharmacy

We offer free shipping on orders over $50 that are fulfilled by Pasteur Pharmacy. However, some products are processed and shipped directly by vendors or manufacturers, who may have their own shipping policies and charges, even if the order total exceeds $50.Before completing your purchase, we recommend reviewing the shipping details for vendor-fulfilled items. Once an order has been placed, we are unable to process a refund for shipping costs.If you have any questions or concerns, please feel free to contact us for assistance.

We offer free shipping on orders over $35 that are fulfilled by Pasteur Pharmacy. However, some products are processed and shipped directly by vendors or manufacturers, who may have their own shipping policies and charges, even if the order total exceeds $35.Before completing your purchase, we recommend reviewing the shipping details for vendor-fulfilled items. Once an order has been placed, we are unable to process a refund for shipping costs.If you have any questions or concerns, please feel free to contact us for assistance.

Why was I charged for shipping when your website states that orders over $35 qualify for free shipping?

Issues

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How does my order qualify for free shipping?

Resume International Shipping

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

What is your Store Hours and Location?

Locations

Why was I charged for shipping when your website states that orders over $35 qualify for free shipping?Updated a month ago