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Pasteur Pharmacy

Get help with Pasteur Pharmacy orders, shipping, tracking, returns, refunds, promotions, account access, and product questions. Contact our support team.

Pasteur Pharmacy Help Center | Orders, Shipping & Returns

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How Does Free Shipping Work?

What is the minimum order for Free Shipping?

Can I get Free Shipping on my first order?

I have ordered before. Why am I not seeing Free Shipping?

Can Free Shipping be combined with another discount code?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Important

Free Shipping Information

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $50 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

Issues

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

Midtown Location

East Side Location

Locations

When customer requests honoring an expired discount

WHEN a customer asks if a discount or promotion can still be honored after it has expired or changed during checkout:

<p>WHEN a customer asks if a discount or promotion can still be honored after it has expired or changed during checkout:</p><ul><li>IF the discount or promotion has indeed expired by the time of the request, THEN inform the customer: &quot;The promotion has already expired. We apologize for any inconvenience caused.&quot;</li><li>IF the customer insists or provides reasons for exception, THEN escalate to a human agent collecting the order details, promotion code, and exact timing of the attempt; inform the customer their request has been forwarded for review.</li></ul>

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