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Pasteur Pharmacy

We apologize for any inconvenience. If you notice a duplicate charge for the same transaction, please follow these steps to resolve the issue:<ul><li>Check Your Bank Statement: Sometimes, pending transactions may appear as duplicate charges but will be adjusted automatically.</li><li>Wait for Processing: Banks may temporarily hold funds, and duplicate charges often resolve within a few business days.</li><li>Contact Your Bank: If the charge remains after a few days, reach out to your bank to confirm the transaction status.</li><li>Reach Out to Us: If the duplicate charge persists after 10 days, please contact us with your order details, and we&#x2019;ll be happy to assist in resolving the issue.</li></ul>If you need further assistance, feel free to get in touch. We&#x2019;re here to help!

We apologize for any inconvenience. If you notice a duplicate charge for the same transaction, please follow these steps to resolve the issue:<ul><li>Check Your Bank Statement: Sometimes, pending transactions may appear as duplicate charges but will be adjusted automatically.</li><li>Wait for Processing: Banks may temporarily hold funds, and duplicate charges often resolve within a few business days.</li><li>Contact Your Bank: If the charge remains after a few days, reach out to your bank to confirm the transaction status.</li><li>Reach Out to Us: If the duplicate charge persists after 10 days, please contact us with your order details, and we’ll be happy to assist in resolving the issue.</li></ul>If you need further assistance, feel free to get in touch. We’re here to help!

I was charged twice for the same transaction. How can I resolve this?

Payment

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How does my order qualify for free shipping?

Resume International Shipping

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $35 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

Issues

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Prescriptions, Medication, and Refills

Pharmacy

What is your Store Hours and Location?

Locations

I was charged twice for the same transaction. How can I resolve this?Updated 5 months ago