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Pasteur Pharmacy

We&apos;re sorry to hear that your order is incomplete. To resolve this, please follow these steps:<ul><li>Check for multiple shipments: Log in to your account and see if there&#x2019;s a second tracking number. Your order may have been split into multiple shipments.</li><li>Review your email: Check your inbox and spam folder for any updates from our team. If an item was out of stock, you should have received an &apos;Out of Stock&apos; email.</li><li>Verify your payment method: If an item was out of stock, a refund may have already been issued. Please check your payment method for confirmation.</li></ul>If you still need assistance, feel free to reach out. We apologize for any inconvenience and will work to resolve the issue as quickly as possible.Ways to contact us:<ul><li>&#x1F4E9;&#xA0;Email:&#xA0;<a href="mailto:help@pasteurpharmacy.com" target="_blank" title="mailto:help@pasteurpharmacy.com" style=" text-decoration: underline;">help@pasteurpharmacy.com</a></li><li>&#x1F4AC;&#xA0;Live Chat: Available on our website</li><li>&#x1F4E8;&#xA0;Create a Ticket:&#xA0;<a href="https://pasteurpharmacy.com/pages/file-a-claim" target="_blank" title="https://pasteurpharmacy.com/pages/file-a-claim" style=" text-decoration: underline;">Click Here</a></li></ul>

We're sorry to hear that your order is incomplete. To resolve this, please follow these steps:<ul><li>Check for multiple shipments: Log in to your account and see if there’s a second tracking number. Your order may have been split into multiple shipments.</li><li>Review your email: Check your inbox and spam folder for any updates from our team. If an item was out of stock, you should have received an 'Out of Stock' email.</li><li>Verify your payment method: If an item was out of stock, a refund may have already been issued. Please check your payment method for confirmation.</li></ul>If you still need assistance, feel free to reach out. We apologize for any inconvenience and will work to resolve the issue as quickly as possible.

I received an incomplete order. What should I do?

Issues

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How does my order qualify for free shipping?

Resume International Shipping

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $35 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

What is your Store Hours and Location?

Locations

I received an incomplete order. What should I do?Updated 5 months ago