My order says delivered, but I didn’t receive it. What should I do?Updated 5 months ago

Please allow up to 48 hours for our courier team to investigate and verify the issue. In many cases, the issue is resolved within this timeframe, especially if the package was misrouted or delivered to the wrong address. If your package has not been delivered within 48 hours after receiving this email, please contact us so we can assist you in opening a claim. We appreciate your patience and understanding as we work to resolve this matter as quickly as possible.