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Pasteur Pharmacy

We strive to offer the best products, but occasionally, some items may go out of stock. If this happens, we will notify you via email or phone.You will be refunded for any unavailable items, and charges will only apply to items that are ready to ship. Back-ordered items typically arrive within a few days and will be shipped within a week of arrival at no extra cost.If we are unable to reach you, we will either cancel or refund the unavailable items. You have 24 hours to respond to our email or call.Refund Processing Times:<ul><li>Credit Card: 3&#x2013;5 business days</li><li>PayPal/Bank Transfer: Processing times may vary</li></ul>Feel free to reach out if you have any questions or concerns.

We strive to offer the best products, but occasionally, some items may go out of stock. If this happens, we will notify you via email or phone.You will be refunded for any unavailable items, and charges will only apply to items that are ready to ship. Back-ordered items typically arrive within a few days and will be shipped within a week of arrival at no extra cost.If we are unable to reach you, we will either cancel or refund the unavailable items. You have 24 hours to respond to our email or call.Refund Processing Times:<ul><li>Credit Card: 3–5 business days</li><li>PayPal/Bank Transfer: Processing times may vary</li></ul>Feel free to reach out if you have any questions or concerns.

Order Cancellation or Refund for Out-of-Stock Items?

Issues

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How does my order qualify for free shipping?

Resume International Shipping

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Why was I charged for shipping when your website states that orders over $35 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

What is your Store Hours and Location?

Locations

Order Cancellation or Refund for Out-of-Stock Items?Updated 5 months ago