When customer requests honoring an expired discountUpdated 12 hours ago

WHEN a customer asks if a discount or promotion can still be honored after it has expired or changed during checkout:

• IF the discount or promotion has indeed expired by the time of the request, THEN inform the customer: "The promotion has already expired. We apologize for any inconvenience caused."
• IF the customer insists or provides reasons for exception, THEN escalate to a human agent collecting the order details, promotion code, and exact timing of the attempt; inform the customer their request has been forwarded for review.