Midtown Location📍 Address: 53 East 34th St, New York, NY, 10016📞 Phone: (212) 683-3838🕒 Hours:Monday – Thursday: 8 AM – 5:00 PMFriday: 8 AM – 4 PMSaturday: 10 AM – 3 PM (Closed during summer)Sunday: Closed(Some hours may vary). 🔔 Please contact u

Midtown Location &#x1F4CD; Address: 53 East 34th St, New York, NY, 10016 &#x1F4DE; Phone: (212) 683-3838 &#x1F552; Hours: Monday &#x2013; Thursday: 8 AM &#x2013; 5:00 PM Friday: 8 AM &#x2013; 4 PM Saturday: 10 AM &#x2013; 3 PM (Closed during summer) Sunday: Closed (Some hours may vary)&#x1F514; Please contact us before your visit to verify our hours and availability.

Midtown Location

East Side Location📍 Address: 806 Lexington Ave, New York, NY, 10065📞 Phone: (212) 838-2500🕒 Hours:Monday – Friday: 8 AM – 6 PMSaturday: 10 AM – 5 PMSunday: Closed(Some hours may vary). 🔔 Please contact us before your visit to verify our hours and

East Side Location &#x1F4CD; Address: 806 Lexington Ave, New York, NY, 10065 &#x1F4DE; Phone: (212) 838-2500 &#x1F552; Hours: Monday &#x2013; Friday: 8 AM &#x2013; 6 PM Saturday: 10 AM &#x2013; 5 PM Sunday: Closed (Some hours may vary)&#x1F514; Please contact us before your visit to verify our hours and availability.

East Side Location

Chat with our Online Customer Service team for help with product information, availability, or questions about your order.

Send us a message with your name, order number, and details about your question or concern. Our Online Customer Service team will respond within one business day.

Call our Online Customer Service team for assistance with product questions, availability, or an existing order.

Return to Shop

My Account

Pasteur Pharmacy

Locations

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How does my order qualify for free shipping?

Resume International Shipping

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Shipping

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $50 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

Issues

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy