We have partnered with select vendors and manufacturers to efficiently process and fulfill certain orders, ensuring faster delivery and a seamless shopping experience. Please be aware that some vendors or manufacturers may apply shipping fees. Shippi

We have partnered with select vendors and manufacturers to efficiently process and fulfill certain orders, ensuring faster delivery and a seamless shopping experience. Please be aware that some vendors or manufacturers may apply shipping fees. Shipping policies may vary depending on the supplier, so we recommend reviewing the shipping details before completing your purchase.If you have any questions regarding vendor-fulfilled orders or shipping costs, please feel free to contact us for assistance.

Is My Order Processed by the Vendor or Manufacturer?

We process orders within 24–48 hours after they are placed. Delivery times depend on your selected shipping method and can range from 2 to 15 days. Typically, orders arrive within 3–5 business days, but factors such as location, carrier delays, and s

We process orders within 24&#x2013;48 hours after they are placed. Delivery times depend on your selected shipping method and can range from 2 to 15 days.Typically, orders arrive within 3&#x2013;5 business days, but factors such as location, carrier delays, and shipping selection may impact delivery times. Please note that free shipping may take longer, adding extra days to the delivery timeframe.If you have any questions or experience delays, feel free to contact us&#x2014;we&#x2019;re happy to assist!

How long will it take to receive my order?

We offer a variety of shipping options through FedEx, UPS, DHL, and USPS to meet your delivery needs:. Delivery times may vary based on the selected carrier and shipping method. If you need assistance choosing the best option, feel free to contact us

We offer a variety of shipping options through FedEx, UPS, DHL, and USPS to meet your delivery needs:<ul><li>Free Shipping: Available on qualifying orders, but please note that it may take additional time compared to paid shipping options.</li><li>Parcel (Large Box) &amp; Ground (Small Box): An economical ground shipping option, typically delivered within 7&#x2013;15 business days.</li><li>Priority: Expedited shipping for faster delivery, usually arriving within 3&#x2013;5 business days.</li><li>Next Day: Express shipping for urgent orders, delivered on the next business day, depending on location availability.</li></ul>Delivery times may vary based on the selected carrier and shipping method. If you need assistance choosing the best option, feel free to contact us!

What shipping options do you offer?

Yes, you can use a forwarding company for your shipment. However, please note that once the package is handed over to the forwarding company, they become responsible for its handling and final delivery. We recommend verifying their policies, tracking

Yes, you can use a forwarding company for your shipment. However, please note that once the package is handed over to the forwarding company, they become responsible for its handling and final delivery. We recommend verifying their policies, tracking options, and delivery guarantees before choosing this option. If any issues arise, such as delays or misdeliveries, you will need to contact the forwarding company directly for assistance.If you need any additional support, feel free to reach out to us.

Can I Use a Forwarding Company for My Shipment?

Free Shipping Information

Chat with our Online Customer Service team for help with product information, availability, or questions about your order.

Send us a message with your name, order number, and details about your question or concern. Our Online Customer Service team will respond within one business day.

Call our Online Customer Service team for assistance with product questions, availability, or an existing order.

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My Account

Pasteur Pharmacy

Shipping

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

How Does Free Shipping Work?

What is the minimum order for Free Shipping?

Can I get Free Shipping on my first order?

I have ordered before. Why am I not seeing Free Shipping?

Can Free Shipping be combined with another discount code?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Important

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $50 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

Issues

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

Midtown Location

East Side Location

Locations

When customer requests honoring an expired discount