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Pasteur Pharmacy

To qualify for Free Shipping, you must:<ul data-spread="false"><li>Have completed at least one previous order.</li><li>Be subscribed to Pasteur Pharmacy marketing emails.</li><li>Be logged into your eligible customer account.</li><li>Place an eligible order of&#xA0;$50 or more.</li><li>Apply the Free Shipping benefit during checkout.</li><li>Not use another promotional or discount code on the same order.</li></ul>Free Shipping cannot be applied after an order has already been placed. Additional eligibility requirements or exclusions may apply.

To qualify for Free Shipping, you must:. Free Shipping cannot be applied after an order has already been placed. Additional eligibility requirements or exclusions may apply.

Important

Shipping

Free Shipping Information

How to track my order?

Can I modify or cancel my order after it has been placed?

I entered the wrong address for my order. How can I update it?

Can I modify my order to include additional items?

The item I’m looking for is out of stock. When will you restock it?

Can I place an order by phone?

Do you have a coupon available?

Order

Is My Order Processed by the Vendor or Manufacturer?

How long will it take to receive my order?

What shipping options do you offer?

Can I Use a Forwarding Company for My Shipment?

How Does Free Shipping Work?

What is the minimum order for Free Shipping?

Can I get Free Shipping on my first order?

I have ordered before. Why am I not seeing Free Shipping?

Can Free Shipping be combined with another discount code?

How to Subscribe to Receive Promotions and Free Shipping Benefits

Why was my order canceled?

My order was canceled, but I haven’t received a refund. What should I do?

I received an incomplete order. What should I do?

Order Cancellation or Refund for Out-of-Stock Items?

Why was I charged for shipping when your website states that orders over $50 qualify for free shipping?

I paid for next-day delivery, but it hasn’t arrived. What should I do?

My order says delivered, but I didn’t receive it. What should I do?

Why my package was forward to different facility?

My tracking number shows a 'status postage assessment.' What does that mean?

Issues

What is the process for returning an item?

What is your return policy?

Can I exchange an item?

Exchange & Return

I received a store credit; how can I use it?

I was charged twice for the same transaction. How can I resolve this?

Do you offer financing or installment payment options?

Do you accept payments in foreign currencies?

Do you accept mobile payments, such as Apple Pay or Google Wallet?

Can I use multiple payment methods for a single purchase?

Can I make a payment using a check or money order?

Can I use a gift card (e.g., Visa, American Express) for payment?

Why is my credit card payment being declined?

Payment

Prescriptions, Medication, and Refills

Pharmacy

Midtown Location

East Side Location

Locations

When customer requests honoring an expired discount

ImportantUpdated 11 hours ago